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Collision Repair Apex, Raleigh and Cary NC.

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Collision repair body shop for Apex and Cary NC.   919.363.7995

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Building Trust

How can you be sure you’re getting everything you paid for in a body shop?.  

Getting an estimate can be a confusing process, understanding what is being done and how much you’re being charged is the purpose.  Using software helps, the Insurance company and the Body shop stay on the same page and keep you in the information loop.  Reading an estimate can be a confusing ordeal as well, stop by the shop and let us explain the process, explain what your estimate actually says in layman's terms and eliminate the confusion.

Understanding the process and what your estimate actually says is important.  The language used may be foreign to you, but its purpose is to keep the estimate brief and compatible with computer languages.

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Taking care of you just like we took care of our other customers that came before you is how we maintain the trust of our customers.

We understand we are sending you home with your repaired care and our reputation in your hands.

What you may see on your estimate?:

R/I =  This abbreviation is used frequently.  It means - Remove / Install item or Remove and Reinstall an item, this term is typically used when parts or panels have to be removed to access a damage item or related part and will be reinstalled on the car.

Rpr (repair), Rplc (replace), Recy (recycled) are all abbreviations that you may find on your estimate.  R/R (remove and replace), DRP (direct repair program),

What’s that little (*) mean anyway?  The asterisk on a line item on an estimate designates the labor hours are a judgement item, meaning the book time was not used or not available and the person writing the estimate made a judgment item.