Direct Repair, PDR, DR, Preferred Shops, Blue Ribbon shops or whatever the Insurance Companies call them. It’s a fancy word for “Shops that will give us something in return for the work”, it’s a conflict of interest. “We don’t contract, but we do work with the Insurance Company”
How can a body shop advocate the needs of it’s customers/cars while maintaining a contract with the insurance company. PDR, DR, Preferred Shops, Blue Ribbon Shops that maintain contracts are subject to the terms or whims (AKA Concessions) of the Insurance Company.